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Q Do you share our information with third parties?
A We attach great importance to the confidentiality and security of customer information, and strictly abide by relevant laws and regulations and privacy policy. We will not share any of your information with third parties without your express written authorization. We take a series of strict information protection measures to ensure that your business secrets, personal information, etc. are properly protected in the process of cooperation with us.
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Q If there is a quality problem, how to deal with it?
A If you find a product quality problem, please fill in the quality information feedback form at the first time, describing the problem scene, product performance, problem discovery time and other key information in detail. After we receive the feedback, we will immediately arrange a professional quality team to analyze and quickly develop a solution. The solution may include product return, repair, compensation, etc. We will solve the problem as quickly as possible to ensure that your rights and interests are protected.
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Q What delivery options do you offer?
A In order to meet the needs of different customers, we offer a variety of delivery methods. For small and urgently needed items, we recommend Courier services that are fast and provide real-time logistics tracking. If the cargo volume is large and the time requirement is not particularly urgent, sea transportation is an economical choice. For urgent products in moderate quantities, air freight ensures fast delivery. In addition, for specific regions and customer needs, we also provide rail transport services, which are characterized by high volume and high stability. You can choose the most suitable delivery method based on product characteristics, delivery time and budget.
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Q Which currencies do you support?
A Considering the globalization of our business, we support payment in multiple currencies. Common international currencies such as the US dollar, the euro, the British pound, the Japanese yen, etc., as well as the renminbi, etc., are within our support range. You can choose the appropriate currency to pay according to your actual situation.
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Q What payment methods do you accept?
A We accept a variety of common payment methods, whether it is traditional bank transfer, convenient electronic payment platforms, such as Alipay, wechat Pay, etc., or credit card payment, we can meet your payment needs and provide you with payment convenience as much as possible.
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Q Are samples of the product free of charge?
A We provide our customers with a range of free sample services. Samples within 1 meter can be given free of charge, so that you can intuitively feel the quality and characteristics of the product. If the required sample is more than 1 meter, we will charge the corresponding fee because it involves more material cost and production process, and the specific fee will be calculated and informed according to the actual situation of the sample.
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Q How to make samples?
A If you have the need of proofing, please provide us with the detailed specification information of the product, including but not limited to size, shape, material preference, performance indicators, etc. At the same time, in order to more accurately meet your needs, it is recommended that you provide the product technical data sheet (TDS), which can help us more fully understand your technical requirements for the product. After receiving this information, we will arrange a professional team to evaluate and formulate the proofing plan, and then start the proofing work after communicating with you and confirming.
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Q Why do carbon fibers have different "tow" sizes?
A A manufacturing process usually used to determine the selected tow size (or number of filaments in the yarn bundle). For textile fabrics, smaller tow sizes may be used, such as 3k (3000 filaments in the yarn bundle) or 6k. For heavier fabrics, prepregs, or filament wraps, larger tow sizes, such as 12k, may be preferred.
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Q Can you provide product customization service?
A Yes, we offer a full range of product customization services. In terms of material selection, carbon fiber cloth, aramid cloth or other composite materials are recommended according to customers' performance requirements for strength, toughness and high temperature resistance. In the product design stage, the professional design team fully communicates with customers to understand the use scenario, function and appearance requirements, and uses advanced design software for three-dimensional modeling and simulation analysis to ensure that the design scheme has both performance and aesthetics. During production, we process and manufacture in strict accordance with design and process standards, and control the quality of each link to ensure high-quality delivery of customized products.
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Q What is the effect of carbon fiber on environmental protection?
A By replacing the previous materials with carbon fiber composites, it is possible to make vehicles such as airplanes and cars lighter. By increasing fuel efficiency through lightweight, you can achieve CO2 reductions that far exceed the CO2 emissions from carbon fiber manufacturing. In addition, carbon fiber composite materials also contribute to the large scale and high output of the windmill blades.
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Q How should the carbon fiber prepreg be stored?
A Since the prepreg uses a heat-curing resin, it will cure at a certain temperature. Therefore, if you do not use it immediately after receiving it, please keep it below -18℃. In addition, when frozen storage, it is recommended to be placed horizontally under the state of sealing with packaging film for storage.
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Q What is the method of using prepreg?
A Cutting material: accurately measure and cut according to product design drawings to ensure accurate size.
Paving: Pay attention to the fiber direction is the same, according to the design requirements to lay, to prevent wrinkles, dislocation.
Curing molding: strict control of temperature, pressure and time and other parameters, different resin systems and product curing conditions are different, such as thermosetting resin prepreg often need high temperature and high pressure curing.
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Q What are the advantages of prepreg?
A Stable performance: the distribution of resin and fiber is uniform, and the mechanical properties of various parts of the composite material are consistent to avoid strength differences.
Good formability: good fluidity and infiltration, can fit complex shapes in the mold, such as aircraft engine blades can also be accurately formed.
Production efficiency: eliminate the on-site deployment of resin and fiber links, shorten the production cycle, conducive to large-scale production capacity.
